I live somewhere warm and I'm concerned my butter will melt in the mail!
If you want to protect your butters from temperature changes during shipping, please consider choosing the thermal packaging add-on from the backerkit store! I’ll include a thermal liner and cold pack in your box to keep the butters cool on their way to you
Last updated: September 06, 2020 14:43
The survey has been locked for editing but my mailing address is changing! Help!
No worries! You can update your address any time before I mail out your order! If you’re still concerned, feel free to shoot me a message letting me know your new mailing address!
Last updated: September 06, 2020 14:37
I live outside of the US/Canada so I couldn't back a butter tier, but I really want to buy some. Can I still get some through Backerkit?
Sure you can! I’d HIGHLY RECOMMEND also purchasing the thermal packaging add-on as well to ensure your butters don’t melt before they get to you. – Please note that if you order a butter and don’t purchase this add-on I will not be liable if your butters arrive damaged from the heat.
Last updated: September 06, 2020 14:43
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.